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Privacy Policy

Last updated: 16 October 2026

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At Criss & Irie, your privacy matters to us. We want you to feel confident when shopping with us, discovering our products and taking care of your beauty and wellness.

This Privacy Policy explains, in simple terms, what personal information we collect, how we use it and how we keep it safe.

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1. Who are we?

Criss & Irie is the trading brand of CRISS&IRIE LTD, a UK-registered company.

In this policy, “we”, “us” and “our” refer to Criss & Irie.

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2. What information do we collect?

When you visit our website, create an account, place an order or contact us, we may collect:

  • Your personal details: Name, email address, telephone number and delivery or billing address.

  • Your order details: Products purchased, order history, returns and refunds.

  • Payment information: Payment status and transaction details processed through our payment providers. We do not intend to store your full payment card details ourselves.

  • Your account information: Login details and preferences if you create an account.

  • Your messages: Information you provide when contacting our customer service team or leaving a review.

  • Website information: Your IP address, device and browser information, and how you use our website, where collected through cookies or similar technologies.

  • We only collect information that we need for legitimate business purposes.

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3. Why do we use your information?

We use your information to:

  • Process and deliver your orders.

  • Take payments and manage refunds or returns.

  • Keep you updated about your purchases and deliveries.

  • Respond to your questions and provide customer support.

  • Improve our website, products and shopping experience.

  • Protect our customers and prevent fraud.

  • Meet our legal, accounting and tax obligations.

  • Send you offers, product updates and beauty or wellness news if you have agreed to receive marketing where required.

  • We do not use your personal information for purposes that are unrelated to our business without an appropriate legal basis.

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4. How do we use cookies?

Cookies are small files that help websites work properly and remember certain information about your visit.

Our website may use cookies to:

  • Keep your shopping basket working.

  • Help protect your account and transactions.

  • Understand how visitors use our website.

  • Measure advertising performance and improve our marketing, where enabled.

Some cookies are essential for the website to function. Other cookies, such as those used for analytics or advertising, may require your permission before they are activated.

You can manage your preferences through our website's cookie banner or settings. You can also manage cookies through your browser.

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5. Do we share your information?

We do not sell your personal information to other companies.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Wix: To host and operate our online store.

  • Payment providers: Such as Stripe, if used, to process your payments securely.

  • Delivery companies: To deliver your purchases.

  • Website and marketing services: To support analytics, advertising and customer communications where used and appropriately authorised.

  • Professional advisers and authorities: Where necessary for legal, accounting, fraud prevention or regulatory purposes.

These providers may only process your information as permitted by applicable law and the arrangements governing their services.

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6. How do we protect your information?

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

We use trusted service providers and appropriate security measures. However, no online system can be guaranteed to be completely secure.

Please keep your account password confidential and contact us if you believe someone has accessed your account without permission.

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7. How long do we keep your information?

We keep personal information only for as long as necessary for the purpose for which it was collected.

For example, we may need to retain order and transaction records to meet UK tax and accounting requirements. Other information, such as customer enquiries or marketing preferences, may be kept for different periods depending on its purpose.

When information is no longer needed, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.

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8. Your privacy rights

Under applicable UK data protection law, you may have the right to:

  • Access the personal information we hold about you.

  • Correct information that is inaccurate or incomplete.

  • Request deletion of your information in certain circumstances.

  • Restrict how we use your information in certain circumstances.

  • Object to certain uses of your information.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on your consent.

  • Opt out of marketing at any time.

Some rights have exceptions. For example, we may need to retain certain purchase records to comply with the law.

To exercise your rights, please contact us using the details in Section 11.

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9. Marketing emails and messages

If you sign up to receive marketing from Criss & Irie, we may send you information about new products, special offers and updates about our brand.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing, we may still send essential messages about orders, payments, deliveries, refunds or customer service.

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10. Links to other websites

Our website may contain links to other websites or services. These websites have their own privacy policies, and we are not responsible for how they handle your information.

We recommend reading their privacy policies before sharing personal information with them.

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11. Contact us

If you have questions about this Privacy Policy, want to know how we use your information or wish to exercise your privacy rights, please contact us.

Company: CRISS&IRIE LTD
Website: [Insert your website address]
Email: [Insert your official customer service email]
Registered office: [Insert your registered office address]

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has not been handled properly.

Website: https://ico.org.uk/

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12. Changes to this policy

We may update this Privacy Policy when our business, website or legal requirements change.

The latest version will always be published on our website, together with the date it was last updated.

 

Thank you for trusting Criss & Irie. Your privacy and confidence matter to us.

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