Terms & Conditions

Website: www.CrissandIrie.com
Last updated: 16 October 2026

Welcome to Criss & Irie. We are a beauty, skincare and self-care brand offering products designed to help you feel confident in your daily routine.

These Terms & Conditions explain how our website works, the rules for placing orders, our delivery arrangements and our policies for cancellations, returns and refunds.

Please read these terms before making a purchase. Nothing in these terms takes away your statutory rights as a consumer under UK law.

1. About Criss & Irie

Criss & Irie is the trading brand of CRISS&IRIE LTD, a company registered in the United Kingdom.

Our business details

Company name: CRISS&IRIE LTD
Company registration number: 17522423
Website: www.CrissandIrie.com
Customer support: support@crissandirie.com
Business address: Suite RA01, 195-197 Wood Street, London, E17 3NU

In these terms, “we”, “us” and “our” refer to Criss & Irie. “You” and “your” refer to our customers and website visitors.

2. Our products

We currently offer beauty, skincare and personal-care products, including:

Face serum: A skincare product intended for use according to its product description and instructions.
Lymphatic drainage brush: A personal-care brush designed for use as directed in its product instructions.

We aim to ensure that our product descriptions, photographs, prices and other information are accurate.

Please note that product colours, packaging and appearance may vary slightly from the images displayed on our website.

Always read the product description, ingredients, warnings and instructions before use.

If a product is faulty, unsafe, damaged or not as described, you retain your legal rights to an appropriate remedy.

3. Face serum: safe use

Our face serum is intended for cosmetic skincare use in accordance with its instructions.

Before using the product, we recommend that you:

Read the ingredients and check for known allergies or sensitivities.
Follow the application instructions and recommended frequency of use.
Follow any patch-testing instructions provided on the product label.
Avoid contact with the eyes unless the product instructions specifically permit it.
Store the product as directed.

Discontinue use if irritation or an adverse reaction occurs. Seek appropriate medical advice if symptoms are severe or persistent.

Individual skin types and results vary. We cannot guarantee identical results for every customer.

Our skincare information is for general informational purposes and is not a substitute for medical advice. Our products are not intended to diagnose, treat, cure or prevent medical conditions unless expressly stated and legally permitted.

4. Lymphatic drainage brush: safe use

Our lymphatic drainage brush is a personal-care tool intended to be used in accordance with the instructions supplied with the product.

Customers should follow the product's directions and any relevant hygiene precautions.

We recommend that you:

Read the instructions before use.
Use the brush only as directed and with appropriate pressure.
Avoid using it on broken, irritated, infected or otherwise damaged skin.
Stop using it if discomfort or irritation occurs.
Clean and store the brush according to the manufacturer's instructions.
Avoid sharing the brush where doing so could create hygiene concerns.

The brush is not a substitute for medical treatment, and we do not guarantee specific lymphatic, cosmetic or health outcomes.

If you have a medical condition or are unsure whether the brush is suitable for you, seek appropriate professional advice before use.

5. Prices and payments

All prices will be displayed on our website before you complete your purchase.

Prices for UK customers will normally be shown in pounds sterling (£). Applicable taxes and delivery charges will be displayed or explained as required by law.

Payments must be completed using the payment methods available at checkout. Payments may be processed securely by third-party payment providers.

Please check your order details before confirming your purchase.

If we discover a genuine pricing error, stock issue or suspected fraudulent transaction, we may need to investigate or cancel an order. If payment has been taken for an order we cannot fulfil, we will arrange an appropriate refund.

6. Orders and order confirmation

Please ensure that your contact details, delivery address and selected products are correct when placing an order.

You should receive an order confirmation by email.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund where payment has been taken.

Once an order has been accepted, we will not change the agreed price without your consent.

7. Delivery and shipping

We aim to process and dispatch orders within the timeframe stated on our website or at checkout.

Available delivery options, estimated delivery times and charges will be displayed before you complete your purchase.

If your order is delayed, lost, incorrect or damaged on arrival, please contact support@crissandirie.com.

We remain responsible for the goods until they are delivered to you, or to a person you have nominated to receive them, as required by law.

Unless another delivery period has been agreed, applicable UK consumer law generally requires delivery without undue delay and within 30 days.

8. Order cancellations

For most online purchases, UK consumers have a legal right to cancel within 14 days of receiving their goods without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

To cancel an order, contact support@crissandirie.com with your order number and a clear statement that you wish to cancel.

Some products are subject to legal exceptions, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the applicable legal conditions are met.

These exceptions are explained further in our returns policy below.

9. Returns and refunds

At Criss & Irie, we want our customers to feel confident when shopping with us. Our returns process is designed to address hygiene considerations while respecting your legal rights.

9.1 Face serum returns

Where a face serum is supplied in a sealed package and is legally eligible for the health protection or hygiene exception, the right to cancel may no longer apply once the seal has been broken.

This exception does not automatically apply to every face serum or every opened product.

If your serum arrives faulty, damaged, unsafe or not as described, please contact us. Your statutory rights remain unaffected by any hygiene-related restriction.

9.2 Lymphatic drainage brush returns

Our lymphatic drainage brush is a personal-care tool intended for contact with the skin. We therefore take hygiene and customer safety seriously.

For hygiene reasons, we ask customers to keep the brush unused and in its original packaging if they are considering returning it.

Where the brush is supplied with a protective seal and the product legally qualifies for the health protection or hygiene exception, the statutory cancellation right may not apply once that seal has been broken.

However, a general statement that the brush is a personal-care product does not automatically remove all cancellation rights. The applicable rules depend on the product, its packaging and the circumstances of the return.

Nothing in this policy prevents a customer from exercising any statutory rights they may have.

9.3 Refund requests supported by photographs

For damaged, faulty, incorrect or visibly defective products, we ask customers to provide clear photographs where reasonably possible.

Photographs can help us:

Identify visible damage or defects.
Confirm whether the correct product was supplied.
Understand the issue and assess the appropriate resolution.
Investigate a delivery or packaging problem.

Please email support@crissandirie.com with your order number, a description of the issue and any relevant photographs.

We may request further reasonable information to investigate a claim. However, photographs are not an absolute condition for exercising a statutory cancellation right or obtaining a remedy where the law does not require photographic evidence.

If a product is faulty, unsafe or not as described, we will assess the issue and provide the remedy required by law.

9.4 Return condition and packaging

Where a return is permitted, please package the product securely and include any relevant order information.

For products being returned under the ordinary 14-day cancellation rules, customers may inspect goods as reasonably necessary to establish their nature, characteristics and functioning.

Where legally permitted, we may make a deduction for diminished value caused by handling beyond what would reasonably be necessary in a shop.

We will not apply a blanket refusal or charge simply because a product has been opened if doing so would unlawfully restrict the customer's rights.

9.5 Refund processing

Where a refund is due, we will process it in accordance with applicable law.

For eligible cancellations:

Refunds will generally be made using the original payment method.
Standard outbound delivery charges will be refunded where required by law.
We may wait until returned goods are received or evidence of their return is provided, where legally permitted.
Return postage costs may be the customer's responsibility where permitted by law and disclosed as required.

For faulty or misdescribed goods, we will cover costs that the law requires us to cover.

10. Faulty, damaged or incorrect products

If your face serum or lymphatic drainage brush arrives faulty, damaged, unsafe or different from what you ordered, please contact support@crissandirie.com as soon as reasonably possible.

Please include your order number and a description of the problem. Photographs are helpful where available.

We will investigate the issue and explain the options available to you.

Under UK consumer law, customers generally have a short-term right to reject faulty goods for a refund within 30 days of delivery. Other remedies, including repair, replacement or a refund, may apply depending on the circumstances.

These rights are separate from our ordinary change-of-mind returns policy.

11. Promotions and discount codes

We may offer promotions, discounts or special offers from time to time.

Any important restrictions, expiry dates, eligible products or minimum spending requirements will be explained alongside the offer.

Promotional codes must be used in accordance with their stated terms. We will honour promotions in accordance with the advertised conditions and applicable law.

12. Website use

You agree to use our website lawfully and not to attempt unauthorised access, interfere with website security or use our services for fraudulent purposes.

If you create an account, you are responsible for keeping your login information secure and providing accurate information.

We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.

13. Intellectual property

Our brand name, logos, original website content, photographs and other materials are owned by us or used with permission, unless otherwise stated.

You may use our website for personal shopping purposes. You must not reproduce or commercially exploit protected content without permission, except where permitted by law.

14. Third-party services

Our website may use third-party providers for payments, website hosting, delivery, analytics and marketing.

These providers may have their own terms and privacy policies. However, their involvement does not remove any legal responsibilities we have to our customers.

15. Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and how customers can exercise their privacy rights.

16. Our responsibility to customers

We aim to provide products and services with reasonable care and in accordance with applicable law.

Nothing in these terms excludes or limits liability where the law does not allow it, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.

Your statutory rights concerning product quality, safety, suitability and accurate descriptions remain unaffected.

17. Changes to these terms

We may update these Terms & Conditions to reflect changes to our products, website, business or legal obligations.

The latest version will be published on CrissandIrie.com with the date it was last updated.

Changes will not retrospectively affect existing orders where doing so would be unlawful.

18. Governing law

These terms are governed by the laws of England and Wales, where applicable.

Customers living elsewhere in the United Kingdom may also benefit from mandatory consumer protections and local court rights.

19. Contact us

If you have questions about our products, an order, delivery, cancellations, returns or refunds, please contact us.

Criss & Irie — CRISS&IRIE LTD

Website: www.CrissandIrie.com

Email: support@crissandirie.com

Address: Suite RA01, 195-197 Wood Street, London, E17 3NU

Company registration number: 17522423

Thank you for choosing Criss & Irie. We appreciate your trust in our brand and are committed to providing a positive and transparent shopping experience.